Refund policy

Crafting Memories – Return, Exchange & Cancellation Policy
At Crafting Memories, every order is made with love and attention to detail. We want you to be completely satisfied with your purchase! Please review our return, exchange, and cancellation policies before placing your order.
1. Returns – 14 Days
We accept returns on eligible, non-personalized items within 14 days of delivery.
To qualify for a return:
Items must be unused, undamaged, and in their original condition.
Items must be returned in their original packaging, with all accessories included.
Proof of purchase or an order number is required.
Customers must contact us within 14 days of receiving their order to request a return.
Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect due to an error on our part.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method.
Original shipping fees are nonrefundable unless the return is due to our error or otherwise required by law.
2. Personalized & Custom Orders
Because personalized and custom-made products are created specifically for you, they are not eligible for returns or refunds due to a change of mind.
This includes items customized with names, photographs, colors, designs, themes, dates, or other customer-requested details.
We encourage customers to carefully review all personalization details before completing their purchase.
Personalized items that arrive damaged, defective, or incorrect are eligible for a replacement or other appropriate resolution.
3. Cancellation Policy – 24 Hours
Personalized and custom orders may be canceled within 24 hours of placing the order.
Production begins within this time frame, so cancellation requests must be submitted within 24 hours of purchase.
Once the 24-hour cancellation window has passed, personalized and custom orders cannot be canceled or refunded due to a change of mind.
For non-personalized orders, please contact us as soon as possible if you need to cancel. We will do our best to accommodate your request before your order ships.
4. Damaged, Defective, or Incorrect Items
We take great care when creating and packaging your items. However, if your order arrives damaged, defective, or incorrect, we are happy to help!
Please contact us within 48 hours of delivery and provide:
Your order number.
A description of the issue.
Clear photographs of the damaged or incorrect item and its packaging.
Once we review your request, we will arrange an exchange or replacement of the affected item at no additional cost.
If an identical replacement is unavailable, we will work with you to provide an appropriate alternative or refund.
You will not be responsible for additional shipping charges for approved replacements resulting from damage, defects, or an error on our part.
5. Nonreturnable Items
The following items are not eligible for returns due to a change of mind:
Personalized or custom-made products.
Items that have been used, altered, or damaged after delivery.
Items returned without their original packaging or missing components.
Items outside the 14-day return window.
These exclusions do not affect your rights regarding items that arrive damaged, defective, or incorrect, or any rights provided by applicable law.
6. How to Request a Return or Exchange
To request a return, exchange, or cancellation, please contact Crafting Memories through our website:
Please include your order number, the reason for your request, and any relevant photographs.
We will review your request and provide instructions for the next steps.
Important: Please contact us before shipping any items back. Returns sent without prior authorization may not be accepted.
Thank you for supporting Crafting Memories! 💕 We appreciate every order and look forward to creating something special just for you.